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IT Support

Elle Martin IT Support

Trust the Professionals for Your IT Needs

Every business requires a unique and understanding approach to their technology. No matter what software or suite your company is operating with, we’re here to help. At JFC, we offer an expansive suite of IT support services to keep you operating at your best.

Let us know how you’d like support, and we’ll tailor our flexible services to meet and exceed your strategy.

Our Business IT Services

Data Recovery & Backup

Ensuring that important business data is regularly backed up and can be easily retrieved in case of a disaster or data loss.

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Microsoft 365 Support

With custom solutions tailored to your specific business needs, we ensure you get the absolute best value from your Microsoft 365 investment.

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Server Support & Management

Managing and maintaining servers and server infrastructure, including updates, security, and performance optimisation.

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Cloud Management

Managing and optimising the use of cloud-based services and applications, including data storage, software as a service (SaaS), and platform as a service (PaaS).

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Security & Management

Implementing and maintaining security measures to protect your business's network and data from cyber threats and attacks.

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Software Development & Automation

Developing custom software solutions and automating business processes to improve efficiency and productivity.

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Contract Canning IT Support

Why Choose JFC?

IT doesn’t need to be overwhelming. We’re here to provide clarity and support for you and your team. From software development to data recovery and Apple Mac maintenance, we’re committed to getting to know our clients and anticipating their needs before they become issues, and we strive to keep our staff up to date with the latest industry changes.

With our secure remote access system, we can quickly resolve any IT issues, allowing you to maximise the potential of your devices. We take a personal approach and ensure that you receive friendly and patient assistance every step of the way.

Managed Maintenance & Support Plans

We offer customised managed support plans and packages designed to cater to organisations of all sizes and sectors. Our comprehensive support includes ongoing technical assistance, management of IT systems, and monitoring of anti-virus software by our team of skilled engineers.

Microsoft Certified Partner & Cloud Services

As a trusted Microsoft Certified Partner, we provide various products and services, including Microsoft 365 and Azure cloud solutions. Our expertise ensures seamless implementation and efficient support for these cutting-edge technologies.

Support Helpdesk

Our dedicated team of IT engineers are readily available to handle all IT inquiries and swiftly troubleshoot any issues. We provide remote and on-site support, ensuring your IT infrastructure remains robust and functional.

Dedicated IT Manager

JFC can assign an experienced in-house IT manager to work directly within your organisation. This proactive approach allows us to monitor your company’s IT and infrastructure, providing convenient technical support and ensuring smooth operations.

Professional IT Consultancy Services

As a trusted Microsoft Certified Partner, we provide various products and services, including Microsoft 365 and Azure cloud solutions. Our expertise ensures seamless implementation and efficient support for these cutting-edge technologies.

Hardware Maintenance

Our services include upgrading, repairing, and replacing company hardware as needed. We offer custom-built solutions as well as new and refurbished hardware options, ensuring that your hardware infrastructure is reliable and up to date.

About JFC

JFC, established by John Finch almost 20 years ago, fills a crucial gap in the market for professional IT support for businesses of all kinds across Hereford and Oxford. Today, we are a leading provider, serving over 250 local and national businesses. With two offices nationwide, our team of 15+ experienced IT experts delivers high-quality services for schools, charities, startups, small businesses, local councils, and more.

In addition to our technical capabilities, we also prioritise excellent customer service. Our team is available around-the-clock to answer questions and provide support, and we work closely with our clients to understand their unique needs and goals.

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24/7 computer support image

24/7 Business IT Support

As a small or medium-sized business owner, you know how important having a reliable IT system is. However, technical issues can arise at any time, and you need to be able to address them promptly to minimise downtime and keep your business running smoothly. This is where JFC comes in. We are a Hereford-based IT support company that provides 24/7 tech support for businesses in Herefordshire and beyond.

With our customisable support desk, nationwide support capabilities, and cloud-managed monitoring system, we ensure that your IT infrastructure is always operational and secure. So if you’re ready to take your IT support to the next level, take a closer look at our 24/7 IT support services and how they can benefit your business.

Why Does Your Business Need IT Support?

Our support contracts are completely customised to meet the unique needs of your business. Through a thorough assessment of your equipment and in-depth discussions, we will create a package tailored specifically for you. Even if you already have an internal IT team and simply need additional support or advice, we are here to assist you.

With a variety of flexible options available, you can select a co-managed IT solution that perfectly suits your business. Our team of friendly and experienced IT engineers will collaborate closely with your IT department, offering a wide range of services from day-to-day helpdesk support to assistance with IT projects.

Get in touch with us today to chat about how we can work better, together.

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Hereford City Council
John came to the City Council several years ago as a one man company starting out in the IT support business. We trusted him...
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Steve Kerry
John came to the City Council several years ago as a one man company starting out in the IT support business. We trusted him to support our ever growing IT needs and he and his team of staff (his firm has grown considerably in the last few years) have never let us down. Prompt and attentive to our needs, John has dealt with everything from full server replacement, equipment upgrades, new software installations and debugging and those ever present calls from IT novices like me beginning “John, I can’t get the laptop to …..”  John and his team are never patronising or condescending, always helpful and always on the end of the phone to help out. His service was tested as never before when, at a few days notice, we had to close down the entire office based operation of the Council and start working from home. We also had to introduce members to the concept of online meetings. Some were IT savvy, some definitely not, but probably the worst were those that thought they were, but weren’t - always the hardest to help. John and his team coped with them all, and the service was excellent throughout.  We also trust John to acquire hardware for us as his knowledge of the market and the opportunities for discounted prices for good quality kit is tried and tested. We never pay catalogue prices for anything! I would have no hesitation in recommending John Finch Computers – they are a first class local firm and have proved completely reliable.
CBN
John Finch Computers (JFC) provide CBN with “Proactive support IT services ” which means they provide maintenance and support services for our IT system and...
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Lavender Otieno
John Finch Computers (JFC) provide CBN with “Proactive support IT services” which means they provide maintenance and support services for our IT system and hardware and address any arising issues.  They carried out an investigation of the CBN system & having identified the issues, John & team responded appropriately, and proffered a report with the solution. They have prioritised any issues presented to them with great efficiency, enabling us to continue without disruption to the charity’s outputs.  John came to us on recommendation & I would not hesitate to recommend JFC to any charitable organisation or business of any size.  Thank you, John & Team, for easing our IT concerns.
CBN
Lavender Otieno
Glosford Timber
JFC have been providing both onsite and offsite IT support for the past 8 years. During that time we have found them to be...
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Paul Jones
JFC have been providing both onsite and offsite IT support for the past 8 years. During that time we have found them to be very reliable and reactive to any issues that we have encountered and proactive when it comes to our future requirements. JFC have recently installed a new server and network for 30+ computers including Office 365 integration which was carried out with minimal disruption.  I would not hesitate to recommend JFC to any business, small or large, looking for professional IT support.
JKONSULT
We are a small consultancy company based near Hereford but with an international client base. Soon after starting our business in 2015, we were introduced ...
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John Knight
We are a small consultancy company based near Hereford but with an international client base. Soon after starting our business in 2015, we were introduced to John Finch Computers, and they have consistently provided excellent advice and service with a proven ability to understand our needs. They ensure we are effectively equipped as well as very rapid interventions to fix things, including a remote session when I was in Australia and had an issue with e-mail.
JKONSULT
John Knight
Folbigg
John Finch Computers are great to work with - they provide our company with technical expertise along with perfect solutions and flexibility. They prioritise ...
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Steve Hunt
John Finch Computers are great to work with - they provide our company with technical expertise along with perfect solutions and flexibility. They prioritise important issues that arise and deal with them quickly and effectively. They made the recent transition over to Office 365 painless!

Industries We Work With

      We offer cost-effective IT support solutions for charities, helping them to keep their systems running smoothly and securely.

      Schools also rely heavily on technology to educate their students and communicate with parents and staff. With JFC, schools can rest assured that their IT systems are in good hands.

      We understand that every small business is unique, which is why we take a customised approach to meeting our clients’ IT needs. Whether you’re just starting out or looking to expand, we’re here to help you succeed.

      We work closely with our clients to understand their goals and objectives, and we help them to develop an IT strategy that supports their overall business plan.

      Give us a Call to Discuss Your IT Needs

      Let JFC Support take care of all your IT needs, from data backup to network security. Contact us today to schedule a consultation and see how we can help take your business to the next level!