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Business Support & Maintenance Plans

Server Support & Management

Managed Support Plans

Reliable business IT support is crucial to keep your company’s technology running smoothly. Without it, you run the risk of facing downtime, data loss, and other costly issues that can disrupt productivity and profitability.

At JFC, we offer a wide range of services and personalised managed IT support packages that cater to organisations of all sizes and industries. Our services include ongoing support, technical assistance, antivirus protection, and IT system management.

Stage 1: Discovery

First, we will start by conducting a discovery process to fully understand the client’s IT setup and infrastructure. After that, we will have a review with the client to determine their future requirements. This ensures that the IT services we implement meet their specific needs and that any recommended IT solutions are suitable and scalable.

Stage 2: The Business Support & Maintenance Plan

Once the decision is made to proceed with IT support from JFC, we’ll be there to support you every step of the way. We’ll work together to create a plan and provide you with a timeline. Rest assured, we’ll keep you updated regularly throughout the onboarding process.

The Support Plan includes the following:

Support Helpdesk

Our team of expert IT engineers are on hand to handle all IT enquiries and troubleshoot any issues. Support is provided remotely & on-site, depending on the level of cover. You can access our helpdesk via telephone, email or portal.

Managed Antivirus

ESET Advanced Protection is installed on all supported devices and is actively monitored by our skilled engineers. Our dedicated engineers can address any issues that may arise, even before our clients become aware of them.

Microsoft 365 Cloud Technologies

Microsoft 365 is a cloud-powered platform that brings you the best-in-class apps, intelligent cloud services, and top-notch security. At JFC, our team of certified Microsoft engineers is here to handle all your Microsoft 365 needs. We’ll manage, monitor, and troubleshoot any issues so you can focus on your business. With Microsoft 365, you can customise the suite of technologies to fit your business requirements perfectly.

Device Maintenance

An annual service and cleanup is carried out on all company-supported devices. This will ensure that your devices are kept running smoothly and efficiently.

Optional Extras:

Dedicated IT Manager

JFC can provide an in-house IT manager to work within organisations to proactively monitor a company’s IT setup and infrastructure and provide convenient technical support.

Signature Solutions

JFC provides a solution to ensure email signatures throughout a company are consistent and reflect the latest branding. You can easily update them whenever needed.

Acronis Backup

We offer a comprehensive and secure Acronis backup solution to our clients. We understand that in case of any unfortunate events leading to data failure, it is crucial to have peace of mind knowing that all company data is backed up. With Acronis, your data will be protected through integrated security, backup, disaster recovery, automation, and management features in one platform.

Password Management

In a world where we need to remember multiple passwords daily, multiple times a day, JFC can help by offering a password management tool. It securely stores all your passwords, so you’ll never have to worry about remembering which one to use again.

Get A Managed Support Plan

By implementing a Support & Maintenance Plan, you gain peace of mind knowing that you can reach out to our IT experts anytime for help with any IT-related problems. With our assistance, you can keep your employees connected and productive while focusing on running your business, leaving the technical details to us.