Consultancy & IT Training
Expert consultancy and IT training by experienced professionals
At JFC Support, we are dedicated to providing the highest level of IT expertise to businesses in Hereford. Whether you are a small startup or a large enterprise, we have the knowledge and experience to help you navigate the ever-changing world of technology. Some of our services include 24/7 support, IT training, remote working, Microsoft 365 support, and an IT helpdesk – all designed to keep your business running.
What we offer
In today’s fast-paced business environment, staying up-to-date with the latest technology is crucial for success. That’s why we offer IT training services to help your employees acquire the skills they need to make the most of your IT systems. With our IT training services, you can be sure that your employees have the skills they need to make the most of your IT systems and stay competitive in today’s fast-paced business environment. Our training programs are tailored to meet the specific needs of your organisation and can be delivered on-site or remotely, including:
Basic computer skills
This includes training on how to use popular office software such as Microsoft Office and Google Suite, as well as basic computer maintenance and troubleshooting.
Advanced software skills
We can train your employees on the use of specialised software such as Adobe Creative Suite, AutoCAD, and more.
Cybersecurity
Our cybersecurity training covers topics such as how to spot and avoid phishing scams, how to use strong passwords, and more.
Remote working
Our remote working training covers topics such as how to use virtual meeting tools, how to collaborate effectively with team members, and more.
Service Information
Remote Working
The COVID-19 pandemic has accelerated the shift towards remote working and many businesses have had to quickly adapt to this new style. At JFC Support, we understand the challenges that come with remote working and offer a range of services to help businesses make the transition smoothly. Our team of experts can provide support and guidance on setting up remote working infrastructure, ensuring that your team has the necessary tools and technology to work effectively from home.
We can also provide training for your employees on how to use remote working tools and software, as well as troubleshoot any issues that may arise. In addition, we offer ongoing support to ensure that your remote working setup is always running smoothly. With our help, your business can continue to operate efficiently, even when working remotely.
IT Helpdesk
When it comes to IT support, the IT helpdesk is often the first point of contact for many businesses. At JFC Support, we understand the importance of timely and effective support, which is why we have a dedicated IT helpdesk team available to assist our clients 24/7. Whether it’s a simple question or a more complex issue, our team of experts is always on hand to help.
Our IT helpdesk services include:
- Technical support: Our team has the knowledge and expertise to troubleshoot and resolve a wide range of technical issues, including hardware and software problems, network issues, and more.
- Remote support: We use remote access tools to remotely connect to client devices and provide support, allowing us to quickly resolve issues without the need for on-site visits.
- On-site support: When necessary, we can dispatch our technicians to provide on-site support, ensuring that critical issues are resolved as quickly as possible.
- Software support: We provide support for ALL types of software, including Microsoft Office, Adobe, bespoke, 3rd party systems and much more.
With our helpdesk services, you can have peace of mind knowing that your IT issues will be resolved quickly and efficiently.
24/7 Support
At JFC, we believe that 24/7 support is a critical aspect of our IT support services. We offer 24/7 support to ensure that your business can run smoothly and efficiently, even when issues arise outside of regular business hours.
Our 24/7 support services include phone and email support, as well as remote support through remote access software. This allows our team of experienced technicians to quickly diagnose and resolve any IT issues that may arise, minimising downtime and ensuring that your business can continue to operate at optimal levels.
In addition, we also offer on-site support for emergency situations that require a technician to be on-site. Our team is available to respond quickly to any urgent issues, such as server crashes or network outages, to minimise the impact on your business operations.
Microsoft 365 Support
Microsoft 365 is a powerful suite of tools that can help businesses of all sizes improve their productivity and communication. However, many companies struggle to fully leverage the features and capabilities of this platform. JFC offers a range of Microsoft 365 support services that can help your business make the most of this powerful platform.
Our team of experts can provide guidance and support on everything from setting up and configuring your Microsoft 365 account to troubleshooting issues and optimising your workflow. We can also help you customise your account to meet the specific needs of your organisation.
Whether you’re a small business looking to streamline your operations or a large enterprise looking to improve collaboration and communication across your teams, we have the expertise and experience to help you succeed. Contact us today to learn more about our Microsoft 365 support services and how we can help your business thrive.
